Refund Policy

General Policy Overview

We accept returns for eligible items within [30 days] of delivery.
To be eligible, items must meet the conditions described in the “Eligibility for Returns” section.

If required by your state (including New York), clearly posting this policy on your website helps define your terms and avoid default statutory return rules.

Eligibility for Returns

Unless otherwise stated on a product page:

Item must be [unused / in original condition] and in the original packaging with tags or labels attached (if applicable).
Proof of purchase (order confirmation, receipt, or order number) is required.
The following items are non‑returnable: [e.g., digital products once downloaded, custom/personalized items, final sale items].

We reserve the right to refuse returns that do not meet these conditions.

How to Initiate a Return

To start a return:

Email us at [support.bnbeam.com] with your order number, the item(s) you wish to return, and the reason for the return.
We will respond with instructions, including the return address and, if required, a return authorization number.
Pack the item securely and include any paperwork we request (e.g., original packing slip or RMA number)

Returns sent without prior authorization may be delayed or refused.

Refunds

Once we receive and inspect your return:

We will notify you by email that we have received your returned item and whether the refund is approved or rejected.
If approved, we will process a refund to your original method of payment (unless otherwise agreed) within [X business days, e.g., 7–14].
Your bank or card issuer may take additional time to post the refund to your account.

If the returned item is not in its original condition, is damaged, or missing parts for reasons not due to our error, we may issue a partial refund or deny the refund.

Contact Us

If you have any questions about this Refund & Return Policy, contact us at:

Email: support.bnbeam.com